Before contacting Customer Care, please take a minute to look through the links below to our FAQs and support material that might answer your question more quickly.
For help with a faulty or damaged product that is within warranty, please return it with your proof of purchase to your retailer.
Please be aware we are a manufacturer and do not sell to the general public. To find our products for sale, please visit your local pet or aquatics store or search for our products through your preferred online retailer. See our Store Locator for your nearest stockist.
If you can’t find the information you’re looking for using the above, simply complete the form below to send our customer care team a message.
*Our answers to your questions are not automated, so during busy periods, it may take an extended period to respond.
For all PR enquiries, please complete the form below clearly stating the information required.